Tier 3 Support for Microsoft Products

Definity First currently provides 
Tier 3 support for companies with
more than 12,000 end-users including Fortune 500 companies.

Achieve the full potential of your Microsoft Technology:
Choose the support that drives your business

Up to 60% Immediate Savings

Address your unique support needs. Our services are customized to your actual needs and usage.

24/7 Support

In case an issue does arise, you are backed by a 24/7 global network of experts with unmatched knowledge of Microsoft products. On-Call/Live

Microsoft Certified 

Team certified on Microsoft products. Our engineers have access to technology previews and coming features for cloud products.

Dedicated Engineers

Flexible arrangements to help you implement Microsoft products or fix long-term issues in your environment.


15 minute SLA response time; plus on-call support for critical issues during off-hours, holidays and weekends.

Single Point of Contact

Receive personalized service from a single person, no more explaining your cases to a new person if it needs to be escalated.


20+ years of experience working with Microsoft

As Gold Partner with 15 Microsoft Competencies, we offer support that will ensures peace of mind, continuous operation and focused on your success. Choose Support That Drives Your Business and move your digital initiatives forward.

  • Microsoft Azure
  • Microsoft 365 and Microsoft Office 365.
  • Microsoft Dynamics 365 CRM (Sales, Marketing and Service).
  • Customized additional service for on-prem Microsoft products.

Enable your organization to achieve greater results for your business with our Tier 3 level support for Microsoft Products

Microsoft Expertise & Enhanced Solutions
Resolve Issues Quickly with a Dedicated Team
Accelerate your Digital Transformation
Advanced support for partners

Source: Forrester

200+ engineers in North America

Same response time as Microsoft for critical incidents
On-Call Support for Severity A incidents
Ticket Escalation with Microsoft on behalf of our clients*

* Definity First uses Microsoft Advanced Support for Partners.


Learn more about Definity First Tier 3 level support for Microsoft Products

We can help you solve your support needs, let's work together to accelerate the growth of your business.

Contact Us