Microsoft Premier
Support Alternative

We help you solve, envision, and understand all the new possibilities for your business while optimizing the value of your Microsoft investments.

Providing best-in-class services in the USA, Canada & Latin America. Reduce risk, & improve system reliability. Get problem resolution support.

Why do you need a Microsoft Premier Support Alternative?

Our Microsoft expertise will help you focus on your business goals, and start getting more done, faster, and with less distractions from your IT operations. Whether you are planning a new solution, an update, merger, or migration, our Premier Support Alternative will be with you every step of the way.

Benefits
Scope
Pricing

Our software engineers have extensive experience with Microsoft Technologies such as Dynamics 365, Azure, and Office 365. As experts, we can provide a similar service to the one Microsoft Unified Support offers and help you to solve your biggest needs.

  • Same response time as Microsoft for critical incidents
  • Call Support for severity A incidents
  • Ticket escalation with Microsoft
  • Shared as service lead
  • Advisory hours & hours rollover *
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Definity First can offer a similar service like the one offered by Microsoft Unified Support service for Microsoft 3 clouds.

  • Support for Tier 3 cases
  • Only available for the following categories: Identity, Compute*, Containers*, Databases*, Migration*, Management & Governance*, Networking*, Security* & Storage*
  • Specialized technicians for your support services in Dynamics 365 (D365), Azure Cloud platforms & Office 365 (O365) solutions.
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According to Gartner, companies currently paying around 7% of annual Software Assurance cost for Premier Support will see a cost increase of between 25% to 30%.

Definity First provides the same service at a much lower price, helping your company make better use of your budget.

  • Up to 60% in cost savings!
  • Flexibility in Terms & Payments
  • Fixed price per month
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Why Definity First?

Some think experience come with years. We think it comes with numbers.

TIME TO MARKET
TIME TO MARKET

We enable you to leverage the latest technology, reduce time to market and be the first move maker.

DEEP EXPERTISE
DEEP EXPERTISE

Our team brings together a full range of capabilities proven across multiple industries and technologies.

SYNCHRONOUS COMMUNICATION
SYNCHRONOUS COMMUNICATION

Effective real-time interaction increases productivity and collaboration while building trust and bringing groups together.

NEARSHORE SERVICES
NEARSHORE SERVICES

We help you strengthen your business with top-talent, and cost effective nearshore services.

Microsoft Gold Partner
In-depth support that helps you solve the most complex IT challenges

Optimize your IT environment and cover all your Microsoft products with comprehensive support that will drive business outcomes, ensure highest value, and lower cost implementations.

Learn more about the Microsoft ISV program with Microsoft Dynamics 365