Microsoft Premier Support Alternative

We help you solve, envision, and understand all the new possibilities for your business while optimizing the value of your Microsoft investments.

Providing best-in-class services in the USA, Canada & Latin America. Reduce risk, & improve system reliability. Get problem resolution support.

Why do you need a Microsoft Premier Support Alternative?

Our Microsoft expertise will help you focus on your business goals, and start getting more done, faster, and with less distractions from your IT operations. Whether you are planning a new solution, an update, merger, or migration, our Premier Support Alternative will be with you every step of the way.

  • Benefits
  • Scope
  • Pricing

Our software engineers have extensive experience with Microsoft Technologies such as Dynamics 365, Azure, and Office 365. As experts, we can provide a similar service to the one Microsoft Unified Support offers and help you to solve your biggest needs.

Same response time as Microsoft for critical incidents
Call Support for severity A incidents
Ticket escalation with Microsoft
Shared as service lead
Advisory hours*
Hours rollover*

MicrosoftPremier_Mockup-Benefits

Definity First can offer a similar service like the one offered by Microsoft Unified Support service for Microsoft 3 clouds.

Support for Tier 3 cases

Only available for the following categories: Identity, Compute*, Containers*, Databases*, Migration*, Management & Governance*, Networking*, Security* & Storage*

Specialized technicians for your support services in Dynamics 365 (D365), Azure Cloud platforms & Office 365 (O365) solutions.

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Microsoft launched a new technical support program called "Microsoft Unified Support", that replaces the Premier Support program. According to Gartner, companies currently paying around 7% of annual Software Assurance cost for Premier Support will see a cost increase of between 25% to 30%.

Not happy with Microsoft Premier Support price increase? Definity First provides the same service at a much lower price, helping your company make better use of your budget.

Up to 60% in cost savings!

Flexibility in Terms & Payments

Fixed price per month

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Why Definity First?

Some think experience come with years. We think it comes with numbers.

05 Definity IT Consulting
Definity First is a global digital IT consulting firm providing world-class solutions across technology, branding, and digital marketing.
06 Projects
With more than 230 projects implemented, our commitment is to help you drive meaningful business results.
07 Outcome Driven
We are outcome-driven developers, consultants, strategists, and designers. Let us help digitally transform your business!
Microsoft Gold Partner

In-depth support that helps you solve the most complex IT challenges

Optimize your IT environment and cover all your Microsoft products with comprehensive support that will drive business outcomes, ensure highest value, and lower cost implementations.

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